Returns

Made to order

Every item is made for your order. We hold no stock, so returns work differently from a store that restocks returned items.

Defective, damaged or misprinted items

If an item arrives defective, damaged, misprinted or different from what you ordered, we replace it or refund it.

• Contact us within 30 days of delivery.
• Include your order reference. It is in your order received email.
• Include clear photos of the problem and of the packaging label.
• Tell us whether you prefer a replacement or a refund.

You do not need to send the item back. The photos are enough, and you keep the item.

Change of mind and wrong size

Every item is made for your order and cannot be resold, so we do not accept returns or exchanges for a change of mind, or for an order placed in the wrong size or color. Customers in the EU and the UK have the cancellation right described below.

Check the size and color in your cart before you pay.

Cancellations

You can cancel for a full refund until your order goes into production. Production starts soon after payment, and after that the order cannot be cancelled.

Refunds

Approved refunds go back to the original payment method through Stripe. How long the money takes to appear depends on your bank or card issuer.

When the problem is ours, such as a defective, damaged or misprinted item or a lost package, we also refund the original shipping charge. If you paid in your local currency, the refund is made in that currency.

Customers in the EU and the UK

If you live in the European Union or the United Kingdom, you can cancel an order within 14 days of the day you, or someone you name, receive it, without giving a reason.

• To cancel, tell us within those 14 days using the contact details shown on this page. You can use the form below, but you do not have to.
• Send the items back within 14 days of telling us. You pay the cost of sending them back.
• We refund the price of the items and the standard shipping you paid within 14 days of receiving the items back, or of receiving proof that you sent them, whichever comes first. We use the payment method you used.
• We may reduce the refund if the items were handled more than needed to check them, for example if they were worn or washed.

Cancellation form (fill it in and send it only if you want to cancel). To the seller named on this page: I hereby give notice that I cancel my contract of sale of the following goods: [items], ordered on [date] / received on [date]. Name: [your name]. Address: [your address]. Signature: [only if sent on paper]. Date: [date].

Your legal rights

Nothing on this page limits the rights the law gives you as a consumer, including rights about faulty goods in the country where you live.

Lost packages

The Shipping page explains what to do when a package is lost or delayed.